Zero Net Energy Solutions, LLC — Privacy Policy

Effective Date: June 3, 2025

Zero Net Energy Solutions, LLC ("ZNES," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, complete an eligibility form, or otherwise interact with us (collectively, the "Services").

1. Scope of This Policy

This Policy applies to information we collect through:

Our website at znes.us and any related sub‑domains. Online forms and portals used to verify program eligibility or schedule home assessments. Email, text, and other electronic messages exchanged between you and ZNES.

It does not apply to information collected by third‑party sites or services that may be linked from our website, nor to data handled solely by our licensed contractor partners or utility program administrators under their own privacy policies.

2. Information We Collect

2.1 Information You Provide to Us

-Contact Information — Name, email address, mailing address, and (if voluntarily provided) phone number.

-Household & Eligibility Details — Income statements, public‑assistance participation status, household size, and utility account information.

-Property Details — Home type, year built, square footage, and other data supplied during the enrollment or assessment scheduling process.

-Landlord Authorization — When required for renter households, a signed form identifying the property owner or manager.

2.2 Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device and browsing actions using cookies and similar technologies. This may include:

-IP address and approximate geolocation.

-Browser type, operating system, and device identifiers.

-Pages viewed and referring URLs.

-Timestamped logs of form submissions and other interactions.

2.3 Cookies & Tracking Technologies

We use first‑party cookies for essential site functionality and analytics. You can control cookie preferences through your browser settings; however, disabling cookies may affect site performance.

3. How We Use Your Information

We process personal information to:

-Verify Program Eligibility and prepare required documentation for utility‑funded energy‑efficiency programs.

-Coordinate In‑Home Assessments with our network of state‑licensed contractor partners.

-Communicate With You regarding application status, appointment scheduling, and program updates.

-Improve Our Services by analyzing website usage and customer feedback.

Comply With Legal Obligations and enforce our Terms of Service.

We do not sell or rent your personal information to third parties for marketing purposes.

4. How We Share Information

We disclose information only as necessary to deliver the Services:

-Utility Program Administrators to confirm eligibility and secure funding for approved measures.

-Licensed Contractor Partners to schedule and perform in‑home assessments and installations.

-Service Providers who host our website, manage email delivery, or provide analytics, under confidentiality agreements.

-Legal & Regulatory Authorities when required to comply with law, regulation, or legal process, or to protect our rights.

5. Data Security

ZNES employs technical, administrative, and physical safeguards designed to protect your information from unauthorized access, loss, misuse, or alteration. No Internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

6. Your Choices & Rights

-Opt‑Out of Emails — You may unsubscribe from non‑transactional emails at any time by clicking the "unsubscribe" link or contacting us at [email protected].

-Access & Correction — California residents may request access to, deletion of, or correction of their personal information under the California Consumer Privacy Act (CCPA). To exercise these rights, email [email protected] with the subject line "Privacy Request."

7. Children’s Privacy

Our Services are not directed to anyone under 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently received such data, we will delete it promptly.

8. International Users

ZNES operates in the United States. If you access our Services from outside the U.S., you understand that your information will be transferred to, stored, and processed in the U.S.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date." Your continued use of the Services after the changes become effective constitutes acceptance of the revised Policy.

10. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please email us at [email protected] - ATTN TO: Privacy Officer

© 2025 Zero Net Energy Solutions, LLC. All rights reserved.